Grand Rapids

A O K

Thomas - Grand Rapids, MI
2 days ago

she new wat she was sbouit in &out o problem

Efficient and Precise

Becky - Grand Rapids, MI
3 days ago

Marv came to fix my boiler. He was quick, clean and precise. By the time he left our house was toasty warm!

What a great team of installers, not only knowledgeable about their trade,but very friendly, willing to ask if the install duct runs were ok with ME.

Ron - Grand Rapids, MI
4 days ago

Great service!

Dave - Grand Rapids, MI
7 days ago

Professional and thorough!

Nancy - Grand Rapids, MI
11 days ago

All aspects were superb!

Monte - Grand Rapids, MI
11 days ago

see above! very pleasant chaps as well!

Knowledgeable and trustworthy

Becky - Grand Rapids, MI
11 days ago

I have had many people come to look at my boiler, and once I found Schaafsma, and Marv, I knew I found the best. Marv has been excellent at fixing my boiler system over the years, and I trust his opinion and abilities without question.

Quick, professional service

Bonnie - Grand Rapids, MI
14 days ago

We called with AC out gearing up for one of the hottest most humid days in August. Alex was quick to respond and solve the issue, give us some options and tips for future mnt. That following Friday someone came out at no charge to make sure the fix worked and the leak had stopped. Will call again!!

Great Service

Halso - Grand Rapids, MI
17 days ago

Marcos was great. Nice, professional and hard working. Thank you.

tmvinny@aol.com

Thomas - Grand Rapids, MI
17 days ago

Great service

Cynthia - Grand Rapids, MI
19 days ago

Marv did a great job. He knows the system and is very able to make repairs. The pricing of the cooling gas is to high..

Great expertise by Adan

Michael - Grand Rapids, MI
24 days ago

Efficient and helpful

Courteous and Considerate

Mary - Grand Rapids, MI
25 days ago

Quotes were thorough and follow-up questions during the decision process were responded to in a timely fashion. I appreciated Greg (sales) being able to work around my work schedule to provide estimates and options. With replacement of Furnace, Humidifier, Air Con, Water Heater and Thermostat, the two-day job ended up taking and extra half a day. It is likely not surprising, but since this is not something one would go through regularly (my first), it would help planning around work commitments to know that up front. The installers seemed to know it would take longer than the salesperson. Also, since the installation took longer and I was anxious to get back to work deadlines, it was difficult to think of questions about general homeowner maintenance at the end of the project. Might be helpful for both you customers and the installer if there was a written list of features and maintenance issues (for each mechanical) to review that included places to take notes. My recollection is the costly furnace filters were to last 2 years each. I have since found a written message from Greg (sales) indicating 1 year. So if Matt (installer) recorded a note about customer being misinformed, I apologize for that. It would be more convenient if filters were carried by local hardware stores. All 3 installers (Matt, Greg and Rick) were very courteous and considerate of keeping my home clean as they worked both inside and outside. They had to deal with a basement stairwell with a 90-degree turn which made their job harder. As far as the quality, I have to trust the installations are professional as I don't have a mechanical background. Everything seems to be in good order so far. I look forward to working with you on any service issues that crop up. Thanks! Mary

Great service and expertise

Michael - Grand Rapids, MI
26 days ago

Techs were absolute pros

Great service!

Julie - Grand Rapids, MI
26 days ago

Juan was wonderful! Excellent service and took time to explain what needed to be repaired.

Precise Installation!

Keith - Grand Rapids, MI
27 days ago

Every part of the process from Marvin’s diagnosis of my old water heater to the sale by Jeff, and the installation of the new heater by James and Greg was commendable! The performance of the Proline XE Power Vent gas water heater has already exceeded my expectations.

Great service

Sharon - Grand Rapids, MI
32 days ago

Alex was very courteous.

quick, profiessional, pricey

GPW - Grand Rapids, MI
32 days ago

I was at first glad when quoted the introductory $19 diagnostic house call price, but for the 50 minutes on site and the task of splicing 2' of low-voltage wire and then checking the running function of the a/c, the hourly rate and negligible parts/materials was over $200 per hour. It well may be market pricing, no matter the level or difficulty or time involved, but that puts health professionals to shame, never mind comparison to hourly rate equivalent for teachers. The work was well done, the problem solved, and the service person was professional. Although leaving behind the spliced bits and waste was not to the same standard as house call by plumber, who more or less tidied the work area after all was done.

Great Service

Nicole - Grand Rapids, MI
33 days ago

Marv was an excellent technician. He showed up on time, took his time to ensure my air conditioner was properly repaired and explained everything very thoroughly to me, he also ensured all of my questions were answered prior to leaving me house.

Prompt quality service

George - Grand Rapids, MI
33 days ago

Definitely a firm I would recommend to anyone with HVAC needs.