Bill
Install Technician
Local Reviews
Reviews powered by Nearby NowConfusing process
Liam and Linda - Grand Rapids, MI
Staff did not wear their shoe covers and dirty my bathroom, requiring me to do extra clean-up. Staff could not verify what was ordered and pricing so customer could compare work specifications. Additionally, we had noted an original hold date and when we called back to confirm, informed we had to reschedule later, requiring both us to go back and contact our employers and ask for different dates off, made the change in scheduling very difficult on the customer when we were left with the impression we already had a hold date.
Smooth sailing!
Richard - Grand Rapids, MI
Excellent service
Ron - Walker, MI
The installation of our furnace and air conditioning could not have gone any better. They were here right on time, very thorough on any questions we had and completed the job in the time they stated. When they finished, everything was left just as clean as when they started. Thank you for employing such professional people.
Misunderstandings resolved and ultimate results very good
Lee - Grand Rapids, MI
We had three heat pumps and two outside units installed. We are completely pleased with the results. The inside units look good and were installed cleanly. They work just as promised. The installers were top notch--skilled, careful, gracious, quick to answer our questions and address our concerns. The salesman who set up the installations failed us in significant ways. He made promises the company could not ultimately keep regarding the removal of a small "wood burning" stove. He failed to answer specific concerns about the outside units, misleading us in important ways. One outside unit was subsequently installed in a manner that was completely unacceptable. Quick and effective troubleshooting at the main office got the matter resolved to our complete satisfaction. Regarding the promised removal of the heater, its wooden platform and its entire stovepipe (including capping it outside on the roof), the installation crew was surprised when we mentioned it on their last day. To their credit, they immediately attempted to 1) remove the heater as required, 2) cap the stovepipe near the ceiling (as opposed to removing it entirely as promised but the salesman); and 3) demolish the small platform, removing the debris when they finished. In the end, we were very happy with all of the work. Had the salesman done his job, we could have avoided the bumps and disappointments that we met along the way. That said, we would absolutely call on Schaafsma again to do work in our home. We just wouldn't rely on a salesman's promises without further verification from the home office.
good service
John - Grand Haven, MI
Overall things are good. you could have spend more time showing us the operation of the control. still having trouble setting it up. I don't know if it is the control, but having 3 thermometers next to the control we have a 3 degree difference between the wall control and the thermometers. the wall control shows higher.
Very nice cordial installers
Arnold - Grand Rapids, MI
I would buy my next furnace from you again.
Great service
Jesus - Comstock Park, MI
Friendly guys answered all are questions.
Great
Margarita - Grand Rapids, MI
I very happy that the crew did a great job. Like the part of cleaning up the mess too. They explain everything that I can understand about it.They were friendly and kind also. I would appreciate their hard work.
Great
Justin - Grand Rapids, MI
Great service
Joel - Rockford, MI
Guys were very professional and did an excellent job
Recommend these guys anywhere - anytime!!
Sandra - Grand Rapids, MI
Schaafsma came and gave a very thorough appraisal of our needs and professional recommendations. Installers were respectful, friendly, and proud of their work. Everything looks neat and well done, and they were very conscientious to be tidy and clean up completely. Overall excellent experience and company!!
Good products and service, quick professional installation.
Jo - Grand Rapids, MI
They did a nice job replacing furnace, a/c and water heater.
Response from Schaafsma Heating and Cooling:
Thank you for the review!
Great
Michelle - Grand Rapids, MI
Great job.Very friendly employees.
Response from Schaafsma Heating and Cooling:
Thank you for the feedback!
Great from beginning to end !!!!
Lynn - Grand Rapids, MI
Love our new furnace!
Sue - Ada, MI
Great experience with getting an estimate--very thorough in explanation and pricing. Excellent install--neat, cleaned up afterwards, explained the furnace and parts. Overall, very satisfied.
